4 Reason You Should Marry Your Cloud Telephony & CRM
Customers are the resources upon which the success of a business resides. They are the key component that help an enterprise meet its business goals. CRM is the lifeline Every company is driven by the...
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Exotel has a new home
We have a proud announcement we’re excited to share with you. We have a new office! The citizens of the Gaulish Village have now moved to Getafix. In case you haven’t met Getafix yet, here he is , the...
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The trend that will seal the deal for cloud telephony
If you have been ignoring cloud telephony for your business, you can’t do it for much longer. There’s a story I never tire of recounting. I must have told it to a few hundred people so far with the...
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The Secret Sauce to Customer Retention
Today, customers want everything. They want-it-all – the competitive pricing, the dynamic performance and above everything high-quality service and support. What’s more, they won’t even think for...
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How we Slack at Exotel
We love automation. We always have. Our motto has been – if it’s repetitive and can be automated, don’t waste your time on it. So, for us, falling in love with slack was absolutely inevitable. We first...
View ArticleWhy should you let someone else manage your calls?
If you are a startup that is trying to set up a telecommunication infrastructure for customer support, sales or general customer interactions, it will always take a certain amount of time and monetary...
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Bringing Happiness to your Customer Happiness Team
You have a brilliant product, a product which solves a problem, a problem which has a huge market, a market which sits on a pile of money and money which can make your product better. Seems like a...
View Article6 reasons why reliable customer support boosts your startup’s sales
You want to start your own firm, you do everything you can to make sure your product is worth selling, your office is up and running, your teams – sales, finance, HR, business development and marketing...
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Improve your security with a Two Factor authentication using OTP SMS
Over the past couple of decades, data breaches have impacted most industries. From large multinational companies to small startups, no one is immune. So even after so many years, security always...
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Storytelling: Building a personal narrative using theatre
Last week’s terrace talk with Aruna Ganesh was nothing short of captivating. From achieving accolades in branding to her successful transition into the theatre world, the whole talk was thoroughly...
View ArticleMulti-channel support for Startups, is it worth?
Customer support has been a crucial part of every industry present today. It is one of those parts of an organization that everyone is fanatical about. And it is one of the major factors that...
View Article5 ways cloud telephony can help your NGO
NGOs’ – a concept written about so often and yet very few really see them as they are. You’ll find millions of blogs, articles, facts & figures about them. It’ll tell you about all the good they...
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Hack the Talk – Can you detect the sentiment of a conversation?
Exotel Hackathon – Can you tell what they’re feeling? Detecting Sentiment Of ConversationsSentiment detection is not a new problem. It is an interesting tech problem and quite a few individuals and...
View ArticleEnsuring customer happiness round the clock
At Exotel, customer support is at the core of what we do. What started out as a 4 member team and a few customers is now a full-fledged team with over 1000 customers. So naturally, a great customer...
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Vinay Sharma – How running changed my life
Friday just went by, so did our latest edition of Terrace talks and we had a very special guest with us. It was Vinay Sharma, the CTO of Printo. He spoke on how running and sprinting had an impact on...
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Calls are dead, think again!
“Business calls are dead ”, I’ve heard the phrase a million times, still today over 77 billion calls are made to B2B and B2C businesses regarding support, sales, inquiries and more. An article on...
View ArticleIf you’re a B2B startup, here’s how you can kickstart your social media...
If social media marketing were to be Cinderella, who would be the cruel stepmother? Most of the B2B organizations out there today. Unfortunate, but true. Why you ask? Well, social media management is...
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Rohini Mohan on why you should give a damn about someone else’s life
Rohini Mohan, a sensational journalist of her own accord, was here last Friday for terrace talks . Up until now, terrace talks for us has been something we relate to our work in one way or another....
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Where are we headed with the Internet of Things (IoT)?
Last week’s terrace talks covered one of the fastest growing areas in tech, Internet of Things (IoT), a term which was first coined in 1999. Nihal Kashinath, the founder of IoT Bangalore group , spoke...
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Understanding the Impact Education can create with Sabbah Haji
Terrace talks for us, has always been about learning something new & interesting. We’ve had people from all walks of life, giving us the opportunity to listen to their wonderful experiences. At...
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