Clik here to view.
Call Center Software: Ten Features That Give You Edge Over Competitors
As per Hubspot, 69% of customers prefer telephone support over any other channel. Despite the rise of live chat, chatbots, self-service etc., customers prefer calling on phone support to get their...
View ArticleClik here to view.
Call Recording System: A Comprehensive Guide For Choosing And Using One
Choose The Right Call Recording System for Your Inbound and Outbound Teams It’s not enough to simply say you’re customer-focused — you have to put that into practice in every aspect of your business....
View ArticleClik here to view.
Promote customer trust via Verified SMS in partnership with Google
67% of consumers prefer texting with a business than email or phone call (Source: Zipwhip) Sam manages his own insurance company named Umbrella Insurance. A few days back, he noticed that a smaller...
View ArticleClik here to view.
How Ditto Insurance maintains high quality levels as they scale up using Exotel
The post How Ditto Insurance maintains high quality levels as they scale up using Exotel appeared first on India.
View ArticleClik here to view.
How Exotel helped Fantasy Akhada sell its biggest differentiator and increase...
The post How Exotel helped Fantasy Akhada sell its biggest differentiator and increase CSAT score by 50% appeared first on India.
View ArticleClik here to view.
Exotel with Diya Ghar helping migrant laborers’ children with Montessori...
A vivid memory of mine is a quote from the former US president Mr. Obama that goes, “The best anti-poverty program is a world-class education,” which has stuck with me ever since. Last month, we at...
View ArticleClik here to view.
What is an SMS API, and what are its benefits?
The first SMS was sent on 3rd December 1992. In just thirty years, technology has become ubiquitous. Indian businesses are sending over a billion messages a day. Order updates, product promotions, OTP...
View ArticleClik here to view.
Inbound vs outbound call center: Different solutions you need
A call center is a melting pot of myriad business activities — from customer support to market research, from lead generation to order cancellation. Depending on a combination of factors such as the...
View ArticleWhat is SMS: Types, features & benefits
Started as a personal communication channel a few decades ago, SMS has recently transformed into a potent marketing medium. Such is the popularity of SMS. Today, around 58% of consumers expect...
View ArticleClik here to view.
How to Set Up your Bulk SMS Service?
Bulk SMS is a form of marketing that has been used for years and remains the most successful way to reach customers and improve maintenance and operational changes. Sending Bulk SMSes is a compelling...
View ArticleClik here to view.
WhatsApp business for different industries – Overview of use cases
An average WhatsApp user spends 19.4 hours or roughly 38 minutes a day using WhatsApp, and in India, the number goes up to 21.4 hours spent monthly using WhatsApp. Every passing day, the number of...
View ArticleClik here to view.
Top cloud communication trends to follow in 2022
A recent study found that the cloud communication platform is set to witness exponential growth between 2020-2030. The truth is that cloud communications saw widespread adoption much before the...
View ArticleClik here to view.
Top benefits of choosing a cloud IVR for your call center
When a customer calls your contact center, the first thing they hear is an Interactive Voice Response (IVR). They help customers enable themselves with information or find the right agent to resolve...
View ArticleClik here to view.
The story of slice, scaling from just 4 to 250 inbound agents with Exotel
The post The story of slice, scaling from just 4 to 250 inbound agents with Exotel appeared first on India.
View ArticleClik here to view.
Inbound vs Outbound IVR: Which One Does Your Call Center Need?
“Thank you for calling Exotel’s customer support team. First, Press 1 to know our products. Then, press 2 to request a callback from our experts.” By this stage of technological advancements on the...
View ArticleClik here to view.
What is the Future of Conversational AI?
On a global scale, businesses have gone through a significant transformation while riding over the shoulders of technology. Whether it is cutting-edge tech innovations, globalization, or behavioral...
View ArticleClik here to view.
Leverage WhatsApp API for superior customer experience
Wish to reach out to customers about a new range of products? Want to draw their attention to a special discount sale? What’s the best way as a brand to connect to your customer base in today’s time?...
View ArticleClik here to view.
Emerging contact center trends for 2023
You buy a product or service from a brand and are pleased with what has been offered. However, there may be a time when you are not fully satisfied with the product and may need to reach out to the...
View ArticleTop Actionable Strategies to Improve Local Customer Experience At Scale
Customer experience is no longer a good-to-have factor in your business. It has become central to all business processes and the overall health of your trade. The list of benefits you can avail simply...
View ArticleExotel launches Ameyo XTRM – Specifically Built for Enterprises
Ameyo introduces an all-new Omnichannel Contact Center Software that is specifically designed for enterprises. It is named Ameyo XTRM by Exotel. The software is based on a truecloud model which means...
View Article