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Update: DND Regulation Changes
At Exotel, we have many clients who come up to us and ask, why can we not call DND numbers using our Exotel Virtual number? Their contention is that they only want to call customers who registered with...
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People on Demand, Call Center agents on Cloud
“What if you could hire and fire, and then again hire at will for your operations?” It’s a very provocative statement, the above one. It is the same as buying a SaaS software on the cloud. Let’s give...
View ArticleOpen source and free to use IVR prompts
We recently added a bunch of generic IVR audio prompts to the apps and flow builder. These are generic, and do not have any reference to a company name, but are very useful to inform your customers...
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Announcing status.exotel.in
Reliability of our service is the topmost priority for us at Exotel. And telephony infrastructure in India is unreliable, to say the least. Most probably, as you are reading this, someone somewhere...
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Software & CRM implementation in teams – 17 best practices
Did you fail the software you bought and spent time on? Have you thought ever, whether the problem was in the software or in something else when you discarded a software? It is one thing to buy a...
View ArticleGreat support is no support at all!
That’s what they say and it makes sense to me. In entrepreneurship, there is no right or wrong. There are only fine balances and “going all in”. At Exotel, one of those balancing acts that we strive...
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Salesforce.com for India – Learning’s from “Behind the Cloud”
Behind the cloud 10 tips for startups from marc benioff – salesforce India from Vijay Sharma I picked up a bunch of learning’s that I noted for Exotel, and something I thought other start-ups should...
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Great support is no support at all!
That’s what they say and it makes sense to me. In entrepreneurship, there is no right or wrong. There are only fine balances and “going all in”. At Exotel, one of those balancing acts that we strive...
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Learnings at LocalOye.com on scaling up business communications efficiently
Guest post by Aditya Rao, Founder at LocalOye.com – an online platform to find amazing venues (like Banquets , Conference Centers, Team Outings, Reception Halls, Meeting Rooms, Party Places etc.) for...
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5 things I learnt and contributed as an Engineer running a “dhanda” business
This is a guest post by Nandan Reddy , who runs a restaurant, Zurna and also a technology business. This post is a collection of thoughts and insights from his time running and building Zurna from an...
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How to use Google’s Click-to-Call feature to get more business online
The role Google plays in all of our customer’s businesses (and even our own!) can not be underrated. When I say Google, I mean both Organic search results and Adwords ads. According to a study by...
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Interactive Voice Response System (IVR) for Small Businesses – Do’s & Don’ts
When we talk to customers at Exotel, IVR or Interactive Voice Response System comes across as one of the most desired features in a business phone system. We have all encountered this automated voice...
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Want to be a Better Salesperson? Listen.
An inexperienced salesperson considers listening disassociated with communication. In the true sense, we are all trained to accept the fact that communication is essentially talking. In reality, the...
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What is Inbound Marketing and How Can it Help Indian SMEs Get More Business...
Inbound marketing is the art of pulling in people to your brand than pushing your brand to people. Inbound marketing is gaining momentum all over the world for one reason – it is extremely effective...
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Listen, Listen, Listen to your customer conversations – Call Recordings
It is very strange, that it’s taken me about 2 years to realize the great potential of the software that I have been selling at Exotel and one of its features – Call Recordings. It is a stable basic...
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Intelligent call routing for business based on the customer’s geo location
India is a country of vast diversities. And the number of languages we speak in this country stands testimony to that fact. In a way, Exotel is in the business of connecting people. We speak to...
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The right time to get a business phone system in place
I’ve been doing Sales in Exotel for almost 2 years now and the one question that I encounter frequently is – When is a good time to get a business phone system in place for my business? Having a...
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Phone support for business – How a Call can change the way you work
Some quick data on Telephone communication to put things in perspective Data suggests, with the growth of mobile, inbound sales calls will double from 30 billion to 60 billion in 3 years (source:...
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How using SMS verification helped us increase user adoption by 106%
A few weeks back we introduced our new ‘getting started’ signup process to help new users understand Exotel better. While analyzing how the new process was performing, we noticed a gaping hole through...
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Inbound Marketing Part 2 – How to Use Content To Attract Traffic and Get...
This article is Part 2 of the Post: What is Inbound Marketing and How Can it Help Indian SMEs Get More Business Online? If you have not read it yet, please do before continuing with this article. In...
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