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What is a good POS (Point of Sale) solution for Indian businesses? by Ankur...
Searching the right POS system In between developing the growth strategy and marketing our products, the upcoming F&B startup that I was working for had a small itty-bitty bit of work: Selecting...
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Does having a Vanity number increase call traffic for your company?
I was always intrigued when every third customer we spoke to wanted a vanity number for his company. I always use to wonder why does a number matter so much? I am one of those who believes that...
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India’s SME & MSME Market – will it always be a DIM?
Recently we have had some SaaS companies shifting base outside India, on the basis that the SME market in India is tough, and that it is a Do it for me (DIM) market and not a Do it yourself (DIY)...
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New Feature: Track your SMS Campaigns
You know you can send SMS campaigns via Exotel, right? You don’t? Well, Campaigns are where you upload a bunch of numbers and send out a promotional or transactional SMSs to each of them at one go. Ok,...
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Online Marketing ROI? Use virtual phone numbers
Bharath from Groupon called me up recently and he was asking how can he do some ROI on any advertisements he does online w.r.t to Google Ads, display network or facebook ads. And then it struck me, I...
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Track Exotel calls, SMSes & more in Google Analytics
It wouldn’t be far from the truth to say that most SaaS Marketing teams love Google Analytics (GA). Well, what’s not to like: GA helps Marketers understand visitor behavior at a macro level and track...
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Top 10 call centres in India
Customer Satisfaction is the top goal for every business. The key criterion in achieving this is timely transfer of information. Call Centres typically assist you in achieving this. After looking...
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GPS Mobile app & Call Center for Traffic Problems in India
Traffic jams are an unavoidable facet of city life. There are multiple reasons for jams – potholes, blocked intersections, illegal parking, indiscipline driving and many more. All these traffic nuances...
View ArticleIVR (Interactive Voice Response) System & Technology – Best Benefits & Use cases
What are the best IVR use-cases and how can you make your IVR smarter? IVR (Interactive Voice Response) system & technology from Vijay Sharma The presentation will talk honestly about how IVR can...
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Single Number Solution – Does it make sense for your company to opt for it?
We had a lot of companies asking for Single Number Solution (SNS) and there were numerous questions around it. How does single number solution work? How expensive is it going to be? Does it make sense...
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2014 Elections India – Technology, Survey & Reach
Reflections of a young Indian who has seen both the elections of UP and technology It was the winter of 2012, but the temperature was already soaring in Uttar Pradesh with politicians fighting their...
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Introducing the Exotel Switch – stop or start receiving calls easily
Here at Exotel, all of us use Exotel to run Exotel (it’s called eating your own dog food). We all end up answering phone calls for Sales, Support or sometimes both. Multi-tasking and fire fighting...
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5 solid tips on expanding your business through channel sales
This is a guest post written by Nikhil Singh, Director, Product Management at Support.com Nikhil Singh, Director, Product Management at Support.com 1. Identify verticals where your prospective partners...
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Can Exotel be a cheap CRM alternative?
Many Indian businesses receive a majority of their leads & support requests through phone calls rather than email. So, Wouldn’t it be cool if exotel can also double up as a CRM? Use Exotel as a...
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How LokSatta used Exotel during the Karnataka Legislative Elections 2013
We caught up with Gokul Janga, a technologist, with a strong belief that political awareness and involvement is a fundamental requirement for a better society. Gokul Janga How did the idea of using...
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Salesforce.com for India – Learning’s from “Behind the Cloud”
Behind the cloud 10 tips for startups from marc benioff – salesforce India from Vijay Sharma I picked up a bunch of learning’s that I noted for Exotel, and something I thought other start-ups should...
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New Report suggests SMS traffic to peak in 2015 and fall thereafter
A recent report on Mobile Messaging futures[1] suggests that SMS traffic across the globe will peak by 2015 and that it’s only downhill from there for SMS. No prizes for guessing that other OTT...
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Manage Customer Calls like a Fortune 500 Company with limited resources
Phone numbers are the lifelines of businesses in India. Handling your incoming calls efficiently will ensure that customer retention and happiness are high and also increase brand good will. But what...
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Creating clear and usable IVR prompts that your callers will love
IVR (Interactive Voice Response) prompts are tricky because they deliver information through sound. The caller is presented with a prompt which has multiple options and they can navigate to their...
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Aahar 2013, Bangalore, Exotel will be there!
Exotel presenting at AAHAR 2013, KTPO Exhibition Complex, Whitefield, Bangalore We are proud to be participating at AAHAR 2013, the famous event where many restauranteurs, food and beverage industry...
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